This is not a medical formulated skincare line. Serious skin conditions such as acne, eczema, psoriasis, rashes, etc., should be checked beforehand with a dermatologist for a medical individualized approach, because might require special chemical treatments. Nonetheless, our skincare line might suit very well sensitive skins. Talk to your doctor about our natural approach and gentle formulas.

Our products are made with natural ingredients that can rarely cause adverse effects, as they are much gentler.

Take, for example, Retinol. It’s a widely used strong compound in mainstream skincare, and it sure has its proven benefits - yet with some serious side effects that we believe are not worth the risk. With retinol, you’ll sunburn more easily, and high doses may also be associated with skin cancer. Our version is Bakuchiol - nature’s equivalent from an Indian ayurvedic plant. Amazing anti-aging properties, minus the irritation and redness, and won’t make you sun-sensitive.

Still, we all know someone allergic to a certain herb, flower or even a type of grass... so for highly sensitive/allergic people, keep reading!

If your skin is highly sensitive or very prone to allergies, we recommend performing a patch test. The American Academy of Dermatology (AAD) recommends the following steps:

1. Apply the product to a small patch of skin where you're unlikely to accidentally wash or rub it away. Good areas may include the inside of the arm or bend of the elbow.
2. Apply the product to a quarter-sized patch of skin. Apply it as thickly as you would when using it regularly.
3. Leave the product on the patch of skin for as long as it would normally be on your face. If testing a product that you would usually wash off, as our cleanser, keep the patch on for 5 minutes.
4. Repeat the patch test twice a day for at least a week. A reaction may not happen immediately, so it is important to continue applying the product for this length of time.
5. If your skin reacts to the product, wash it off as soon as possible and stop using it.

Natural skincare products are on the rise, as it is the healthiest, safest choice that is cruelty-free and ethically conscious. We are committed to a better world, and Skincare by Aria Fenix is brought to you in partnership with Selfnamed Cosmetics (Riga, Latvia), with +15 years of experience, under the highest quality standards and ECOCERT COSMOS certified. This certification is a way for consumers to know that their products are genuine organic or natural cosmetics produced to the highest feasible sustainability practices. 

- The products are made using environmentally friendly production and processing processes respecting human health and using natural resources responsibly. 

- The formulations are developed, applying the concept of green formulation. 

- The ingredients used in the products are made respecting biodiversity. 

- You won't be finding any petrochemical ingredients – artificial dyes, synthetic fragrances, parabens, or sulfates in our skincare products.

- There are no GMO ingredients within the products. 

- Our packaging is recyclable. The transportation packaging is made of recycled materials (88% of the total cardboard used is made of recycled materials).

- ISO 22716:2007 certified · COSMOS certified · cruelty free · ethically made.

- All products correspond to EU Regulation. № 1223/2009 on cosmetic products.

- 100% biodegradable formulas.

Our approach is rooted in the idea that all skincare and makeup on this planet should be done right — the formulas must be effective, yet friendly to the skin and our environment.

We want you to love your Aria Fenix Skincare products, but since each order is uniquely processed, all sales are final. We’re unable to accept returns or offer refunds, except in cases where an item arrives damaged or faulty.

If Your Item Arrives Damaged or Faulty

If you receive a damaged or faulty product, we’re here to help! Just follow these steps:

- Let us know within 24 hours of receiving your order.

- Send us an email at [your email] with clear photos or a video showing the issue.

Once we review your request (within 7 working days), we’ll send you a replacement for the same item. Please note that we do not offer refunds—only replacements.

For any questions, feel free to reach out at [your email]. We appreciate your understanding and support! ♥

US:

3-6 working days.

EUROPE:

• UK: 4-7 working days.
• Italy, Spain: 8 working days.
• France, Bulgaria: 6 working days.
• Netherlands, Belgium, Denmark, Estonia: 4 working days.
• Latvia, Lithuania: 2-3 working days.
• Germany, Finland, Sweden, Slovakia, Poland, Czechia: 5 working days.
• Hungary, Croatia: 7 working days.
• Slovenia, Ireland: 8 working days.
• Romania, Portugal: 9 working days.
• Greece: 11 working days.

Our products are not recommended for children under 12. At this stage, their skin is still developing and typically doesn’t require additional treatments or supplements—unless prescribed by a doctor.

Loving our products or got any feedback? We love to hear your success stories with our skincare!

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